Changing opening hours in Debrecen

The opening hours of E.ON and the mayor’s office have changed from the 8^th of March to the 22^nd of March.

The E.ON Hungária Group is temporarily suspending personal administration in its customer service offices, and reducing the number of planned power blackouts.

The service provider announced in a statement.

They ask the customers to enter the current meter positions through a mobile app.

Customers will be able to manage their affairs on the company’s digital platforms like online, by phone, or email from the 8^th of March until the 22^nd of March. As many people work and learn from home in the next period, the company will reduce the number of planned outages.

E.ON asks its customers to log in and register with the online customer service, where, among other things, the following matters can be handled conveniently and entirely:

• meter dictation
• view accounts
• bill payment
• switch to e-account
• notification of planned power blackout

The company’s experts will also review previously planned network works one by one in the coming days that would result in a power outage for customers. These works were announced before the restrictions in force from the 8^th of March but will be reorganized for the convenience of customers. E.ON tries to carry out as few tasks as are strictly necessary. The decision shall consider the urgency of the planned power blackout and whether the postponement would jeopardize the security of electricity supply. The company pays attention to the continuous supply of power to the inoculation points.

Most prepaid meters are topped up at Komfort Kártya acceptance points and the online customer service of E.ON. The restrictions do not affect the opening hours of most top-up points, for example, grocery stores and news-stands, so most customers will be able to top up their balance as usual. Customers who have so far topped up their balance in person at customer service can be contacted 24 hours a day at online or telephone customer service of E.ON for the nearest topping point available to them.

For administrative purposes, from the 8^th of March, only those customers whose personal appearance is required by law or an individual decision of the mayor’s office may enter the ground floor customer service at Új Városháza Kálvin square 11.

In cases requiring a personal appearance, customer reception is now only possible by prior appointment, by phone, or online. Body temperature measurement will be obligatory for everyone before entering buildings. Customers can only enter the building wearing a mask.

Customer reception time:

• Monday, Tuesday, Wednesday and Friday from 8 am to 12 pm
• Thursday from 1 pm to 5 pm

In cases that do not require a personal appearance, clients can contact the clerk of the given department electronically and by telephone.

• Monday, Tuesday, Wednesday from 8 am to 4 pm
• Thursday from 8 am to 6 pm
• Friday from 8 am to 2 pm

If it is necessary to submit a petition in writing, it may be placed in a box marked „Papíralapú ügyféli beadványok” at the entrance of the Új Városháza on Vár Street and the entrance of the Régi Városháza on Piac Street, or send by post.

Persons with adequate knowledge of the arrangements of the local government taken in relation to the coronavirus epidemic affecting the citizens of Debrecen provide information on workdays:

• from Monday to Thursday from 8 am to 4 pm
• on Friday from 8 am to 2 pm

The telephone numbers that can be called are 06-52-517-768 and 06-52-517-614.

The Debreceni Étkezési Központ service provider operated by the Civis Szociális Étkezési Központ with the Local Government of the City of Debrecen provides a kitchen service to people in need in many parts of the city under a supply contract.

Those with living difficulties can ask the Debreceni Karitatív Testület for help on 06-52-517-853.